BUS 432 Services Management

Examines design and management of service businesses. Includes processes, technology, location, customer service, capacity and demand queues. Includes quantitative tools.

Prerequisites: MGT 349 Organizational Behavior, MKT 350 Marketing Principles

Semesters Offered: Spring 2021

Credits: 3

Degree Level: Bachelor's

Course Track: General Business Concentration and Elective Courses (18 credits)