UW Online CollaborativesTechnical Support
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Phone:
1-877-724-7883
Email:
uwex-itservicedesk@support.wisconsin.edu
Technical Support hours:
Monday – Sunday: 7 a.m. to 11 p.m.
All times are US Central Time and exclude holidays.
Wisconsin Online Collaboratives Technical Support provides assistance with course access and course-related technology used within our set of programs. These include UW Online Collaboratives, UW Flexible Option, and UW Independent Learning.
We help students with issues related to:
- Canvas access to courses within our programs
- Troubleshooting course technology such as online textbooks, tools, or platforms
- Virtual Lab access and troubleshooting
We support faculty with:
- Course learning tool integrations
- Accessibility evaluations of course tools and materials
- Setup and troubleshooting of course-related technology
Please Provide:
- First and Last Name
- Course Number and Name
- Description of your problem (including any screen snapshots you may have)
- Computer information (Web Browser, Operating System)
Technical Support hours:
Monday – Sunday 7am – 11pm (Central Time)
Except US holidays
Outages
As of Tuesday morning (May 6), UW-Flexible Option Tech Support is aware of an issue with keeping some Flexible Option Business students to be unable to access their courses in Canvas. We are actively working with UW-Parkside and Canvas to determine the cause of this issue and resolve it. We encourage students to keep checking their Canvas page regularly to see if access has been restored. This outage message will remain up until the issue is resolved.
Affected program(s): Flexible Option (Flex)
- Start date:
- May 15, 2025 8:00 am
- End date:
- May 15, 2025 10:00 am
Affected program(s): Flexible Option (Flex), Independent Learning