Our phone system will be undergoing maintenance from 1 p.m. to 7 p.m. on Monday, April 27.
If you need technical assistance during that time, please send an email to us at uwex-itservicedesk@support.wisconsin.edu.
UW Online CollaborativesTechnical Support
Get Help
Visit our Knowledge Base for answers to common questions
Phone:
1-877-724-7883
Email:
uwex-itservicedesk@support.wisconsin.edu
Technical Support hours:
Monday through Friday: 8 a.m. – 10 p.m.
All times are US Central Time and exclude holidays.
Wisconsin Online Collaboratives Technical Support provides assistance with course access and course-related technology used within our set of programs. These include UW Online Collaboratives, UW Flexible Option, and UW Independent Learning.
We help students with issues related to:
- Canvas access to courses within our programs
- Troubleshooting course technology such as online textbooks, tools, or platforms
- Virtual Lab access and troubleshooting
We support faculty with:
- Course learning tool integrations
- Accessibility evaluations of course tools and materials
- Setup and troubleshooting of course-related technology
Please Provide:
- First and Last Name
- Course Number and Name
- Description of your problem (including any screen snapshots you may have)
- Computer information (Web Browser, Operating System)
Technical Support hours:
Monday – Friday 8 a.m. – 10 p.m. (Central Time)
Except US holidays
UW System Outages
Outages
- Start date:
- April 27, 2026 1:00 pm
- End date:
- April 27, 2026 7:00 pm
Our phone system will be undergoing maintenance from 1 p.m. to 7 p.m. on Monday, April 27.
If you need technical assistance during that time, please send an email to us at uwex-itservicedesk@support.wisconsin.edu.
Affected program(s): Applied Biotechnology (ABT), Applied Computing (APC), Associate of Arts and Science (AAS), BSN@Home, Cybersecurity (CYB), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Information Technology Management (ITM), Parkside Project Management, Substance Use Disorders (SUDS) Certificate, Sustainable Management (SMGT)