UW Online CollaborativesTechnical Support
Get Help
Visit our Knowledge Base for answers to common questions
Phone:
1-877-724-7883
Email:
uwex-itservicedesk@support.wisconsin.edu
Technical Support hours:
Monday – Sunday: 7 a.m. to 11 p.m.
All times are US Central Time and exclude holidays.
Wisconsin Online Collaboratives Technical Support provides assistance with course access and course-related technology used within our set of programs. These include UW Online Collaboratives, UW Flexible Option, and UW Independent Learning.
We help students with issues related to:
- Canvas access to courses within our programs
- Troubleshooting course technology such as online textbooks, tools, or platforms
- Virtual Lab access and troubleshooting
We support faculty with:
- Course learning tool integrations
- Accessibility evaluations of course tools and materials
- Setup and troubleshooting of course-related technology
Please Provide:
- First and Last Name
- Course Number and Name
- Description of your problem (including any screen snapshots you may have)
- Computer information (Web Browser, Operating System)
Technical Support hours:
Monday – Sunday 7am – 11pm (Central Time)
Except US holidays
UW System Outages
Outages
Technical Support will be offering different hours between Saturday, December 21, and Tuesday, January 21.
| Date | Hours |
|---|---|
| Sat, Dec 21 to Sun, Dec 22 | 9am to 6pm |
| Mon, Dec 23 | 7am to 6pm |
| Tue, Dec 24 | Closed |
| Wed, Dec 25 | Closed |
| Thurs, Dec 26 to Fri, Dec 27 | 7am to 6pm |
| Sat, Dec 28 to Sun, Dec 29 | 9am to 6pm |
| Mon, Dec 30 | 7am to 6pm |
| Tue, Dec 31 | Closed |
| Wed, Jan 1 | Closed |
| Thurs, Jan 2 to Fri, Jan 3 | 7am to 6pm |
| Sat, Jan 4 to Sun, Jan 5 | 9am to 6pm |
| Mon, Jan 6 to Fri, Jan 10 | 7am to 6pm |
| Sat, Jan 11 to Sun, Jan 12 | 9am to 6pm |
| Mon, Jan 13 to Fri, Jan 17 | 7am to 6pm |
| Sat, Jan 18 to Sun, Jan 19 | 9am to 6pm |
| Mon, Jan 20 | Closed |