UW Online CollaborativesTechnical Support
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Phone:
1-877-724-7883
Email:
uwex-itservicedesk@support.wisconsin.edu
Technical Support hours:
Monday through Friday: 8 a.m. – 10 p.m.
All times are US Central Time and exclude holidays.
Wisconsin Online Collaboratives Technical Support provides assistance with course access and course-related technology used within our set of programs. These include UW Online Collaboratives, UW Flexible Option, and UW Independent Learning.
We help students with issues related to:
- Canvas access to courses within our programs
- Troubleshooting course technology such as online textbooks, tools, or platforms
- Virtual Lab access and troubleshooting
We support faculty with:
- Course learning tool integrations
- Accessibility evaluations of course tools and materials
- Setup and troubleshooting of course-related technology
Please Provide:
- First and Last Name
- Course Number and Name
- Description of your problem (including any screen snapshots you may have)
- Computer information (Web Browser, Operating System)
Technical Support hours:
Monday – Friday 8 a.m. – 10 p.m. (Central Time)
Except US holidays
Outages
- Start date:
- December 14, 2025 5:59 pm
- End date:
- December 16, 2025 12:00 am
The Virtual Lab will be unavailable from midnight Central Time on Dec. 14, 2025 through 5pm Central Time on December 15, 2025 for scheduled maintenance.
Please contact Tech Support with any questions.
Affected program(s): Applied Biotechnology (ABT), Applied Computing (APC), Business Management (BSBM), Cybersecurity (CYB), Data Science Degree (DS), Flexible Option (Flex), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Information Technology Management (ITM), Parkside Project Management, Sustainable Management (SMGT)